Welcome to The AC Aesthetic Collective - Discover your best self

  Please note a $50 booking deposit is now required when booking any of our cosmetic treatments, a $20 booking deposit is required for dermal therapies services, and a $100 deposit is required for fat reduction treatments. These deposits are fully redeemable at your appointment when adhering to our 48-hour cancellation & booking policy. Please read the following terms prior to booking:

Fully Refundable: If your appointment is cancelled more than 48 hours prior, more than 7 days prior to fat dissolving appointments, or at the discretion of The AC. 

Transferrable: If your appointment is changed more than 48 hours prior or 7 days prior to fat reduction appointments, or at the discretion of The AC.

Non Refundable: If your appointment is cancelled less than 48 hours prior cosmetic, skin or dermal therapies appointments, or less than 7 days prior to fat reduction appointments, or if you do not show to any appointment. 

**All consultations and reviews are free & do not require a deposit**

If you have recently had dental work, a vaccination or have been unwell with a virus or have taken antibiotics, please contact us prior to your appointment. We cannot administer volumising injectables 2 weeks either side of you receiving some vaccinations, having an illness or taking medications so it is important to check us as soon as possible. 

If you feel unwell or are experiencing cold and flu-like symptoms prior to your appointment, please let us know and we can reschedule your appointment to a later time.

Please arrive 15-20 minutes before your scheduled appointment time if you would like complimentary anaesthetic numbing cream applied prior to lip injections. 

 For all Rejuran Skin Healer and Skin Booster bookings, please arrive 45-60 minutes earlier than your scheduled appointment time so that complimentary numbing gel can be applied. This is to ensure that you are comfortable during your treatment. 

Please refer to our Pre-Post Care Advice page for detailed information on what you should and shouldn't do before your appointment with us.

Please be considerate of other patients and of your clinician by providing at least 48 hours notice for cosmetic, skin or dermal therapy appointments or 7 days notice for fat reduction appointments should you need to cancel or reschedule an appointment, otherwise your booking fee will be forfeited.

We understand that things can happen, so please contact us if you are unsure about whether your booking deposit will be refunded, transferred or forfeited.

All bookings require credit card details prior to your booking being accepted. A $50 booking fee is required for all appointments where injectables are administered, including product removal and cosmetic skin treatments such as PRP and Rejuran. A $100 booking fee is required for all fat dissolving appointments. A $20 booking fee is required for all dermal therapy treatments, such as peels, micro-needling, facials and hydrodermabrasion treatments. Follow up appointments and consultations are free to book. All bookings fees are redeemable on product at your appointment. If credit card details are requested and not provided within 2 days of making the appointment, the appointment will be forfeited. If the new booking request is within 2 days, credit card details must be provided within 24 hours otherwise the appointment is forfeited.

Cancellations and Rescheduling

For bookings cancelled or rescheduled with less than 48 hours notice prior to your appointment, the booking fee will be non-refundable and non-transferrable. If a $50 fee is charged and the supplied card has insufficient funds, the $50 fee will be added to the next appointment booked.

No-Shows

Failure to arrive at your appointment will result in the booking fee being forfeited. The Aesthetic Collective reserve the right to cancel unconfirmed appointments at any time. If an appointment is unconfirmed and cancelled, the booking fee will be forfeited.

Reminders

We will provide you with a courtesy reminder regarding your appointment date and time prior to your treatment so please ensure your contact details are up to date with us. Please contact our team as soon as possible if you want to reschedule your appointment.

Topical Anaesthetic (Numbing cream)

As part of your treatment, we can apply a high potency topical anaesthetic gel to your lips prior to getting any injections. This is offered complimentary as part of our service. If this is something you wish to have, please ensure you arrive at least 15 minutes prior to your scheduled appointment time or 45-60 minutes prior to your appointment time for all Rejuran and Skin Booster bookings. This will allow ample time for the topical anaesthetic gel to effectively numb your lips so that minimal pain is felt during the procedure.

Fat Reduction Appointments

All patients who wish to undergo a fat reduction treatment for the first time must have a consultation first to confirm your suitability. If deemed suitable, a $100 deposit will be required as fat reduction product is ordered and compounded especially for you prior to your appointment. The deposit is fully redeemable on product at your appointment. For bookings cancelled or rescheduled with less than 7 day prior to your appointment, the booking fee will be non-refundable and non-transferrable. 

FOLLOW UP APPOINTMENTS ARE MANDATORY (AND FREE OF CHARGE)

It is essential that you book in a check-up with us 2 weeks post anti-wrinkle treatments and 4 weeks post lip/dermal filler injections. We want to ensure you are symmetrical and happy with your results. Please attend this appointment because if you do not attend we cannot be held liable for sub-optimal results.

Longevity

The longevity of products used is an approximate guide only, as indicated from our supplier’s supporting information. As everyone's bodies break down volumising and wrinkle reducing products at different rates, refunds will not be given for sub-optimal longevity results.

Flying long-haul

We do not recommend flying long-haul within 7 days following your treatment. Anyone choosing to fly within 7 days of their treatment releases The AC of any liability caused by your anti-wrinkle and/or dermal filler injections as a result of flying.

Concerns?

Contact us immediately should you have any concerns or questions at all. We are always available to chat about any concerns you may have, whether big or small, so please email us at hello@theaestheticcollective.net.au or by texting us on 0421 696 495 or 0403 786 807 or by contacting us via private message on our Facebook or Instagram pages.